Refund Policy
A Legal Disclaimer
Due to the personalized nature of our custom products, we cannot accept returns. Each item is crafted specifically to your unique specifications and is therefore not suitable for resale.
However, we understand that unforeseen circumstances may arise. If there is a significant defect in the product that is not the result of normal wear and tear, please contact our customer service team within [number] days of receiving your order. We will evaluate the situation on a case-by-case basis and may offer a replacement or repair.
Please note that the following conditions may void the return policy:
Products that have been used, altered, or damaged
Products that are not returned in their original packaging with all tags and accessories
For any questions or concerns regarding our return policy, please contact our customer service team at ono@onosport.net or +90 212 706 6040